Returns & Refund Policy
At MARANGONNI, we are committed to providing simple, fair and efficient solutions while complying with applicable UK consumer protection legislation.
Your Right to Cancel
If you are purchasing as a consumer, you have the right to cancel your order within 14 calendar days of receiving your goods, subject to applicable law.
To request a cancellation or return, please contact our Customer Support team:
How We Handle Return Requests
Due to our international logistics network, customers are not normally required to return the physical product.
After reviewing your request, our Customer Support team may offer one of the following solutions, depending on the circumstances:
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A partial refund (up to 50%) while allowing you to keep the product.
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A full refund (100%), where appropriate.
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A replacement product if necessary.
Each request is assessed individually to ensure the most appropriate resolution.
Refund Options
Partial Refund
In certain situations, we may offer a partial refund as a quicker and more convenient resolution.
This option is entirely voluntary and will only be offered with the customer's agreement.
Full Refund
Where a full refund is appropriate, we may ask you to complete a short refund request form so that we can process your claim efficiently.
Any required information will be provided by our Customer Support team.
Refund Processing Time
Once your refund request has been approved:
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Refunds will be processed within 14 days.
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Refunds will be issued using the same payment method used for the original purchase whenever possible.
Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible and provide clear photographic or video evidence.
We will review your claim promptly and offer an appropriate solution, which may include a replacement or a full refund.
Delivery Issues
If you experience any issue with the delivery of your order, please:
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Take photographs or videos of the issue where possible.
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Contact us within 48 hours of receiving your order.
Our Customer Support team will investigate the matter and work with you to find a suitable resolution.
Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support team: